All our products come with a 12 month warranty.
This means if there is a quality defect that causes the device to be unacceptable for sale or unusable during the 12 months after dispatch from our warehouse, we will accept a return and either repair the item, replace the item with an identical new item, replace the item with an equivalent item that you accept, or offer credit or a refund.
If you experience any problem with a product bought from Alljammers, contact us first and we will do our best to advise you.
Any returns must be discussed with Alljammers Customer Support in advance, and authorized so they are sent with the correct paperwork.
All returned products must be sent together with the original packaging and accessories unless an exception is agreed in advance.
In the event of any returned goods where you are requesting a repair / replacement / refund under the warranty, your shipping costs returning the products to the Alljammers warehouse in China are payable by you, and cannot be compensated by Alljammers.
Physical damage to a product caused by the user invalidates the warranty. Opening products up, e.g. to repair or modify components, invalidates the warranty. Flashing the firmware or using non-approved software invalidates the warranty.
For the “usage affects lifetime” reasons mentioned above, it is virtually impossible for us, the wholesaler, to tell if a battery is “faulty”, or just simply “naturally worn out” by your own use.
Therefore the general 12 month product warranty from Alljammers does NOT apply to rechargeable batteries.
Your product batteries are covered against faults for the first 30 days from the time you receive your goods only. Within this time if there is a fault we will assist you with replacing the faulty items. Normally this will be via a special delivery of the new batteries.
If, within this 30-day limited warranty period, the batteries will not recharge, or appear to drain too fast, contact us with your order number and the product code, and we will give you information about what levels it should be functioning at and confirm if it is faulty and can be replaced.
(We reserve the right NOT to make a special delivery in rare situations that the delivery conditions in your destination, or prevailing China exit Customs practices, prevent or restrict us from shipping only-battery parcels. In such cases we will still send the batteries free, but it would have to be together with an order of larger items.)
Outside this limited warranty period, customers are requested to pay for deliveries of spare batteries. In such a case, contact us and we will tell you how much you need to pay, as these items are not listed on our website.
If you are buying in wholesale quantities for resale in your own shop, or you are a dropship vendor, we advise you to support your customers directly vis-a-vis the battery issue. For a small extra fee we can add extra batteries into every new product box when you order, or sell you bulk packets of new batteries. Please speak to your Alljammers sales representative when getting a quotation for your new order.
Before you read the small print: Importing is a breeze in most countries! You may have to pay your own country’s VAT (i.e. Sales Tax) and sometimes variable Import Duty when the items arrive, but in the vast majority of cases packets / cartons delivered from China by courier arrive safely with no problems at all!
Read the item description carefully! We will ship you whatever you order. Although we do assist you by manually checking all orders to screen possible region / compatibility inconsistencies, we do not accept returns of healthy products which were simply mis-ordered by you. If you are in an NTSC video color region, don’t order PAL products for your market. Check if your locality has free DVB-T broadcasts before buying DVB-T digital TV receivers. If the driver’s seat is on the left, don’t order left side passenger sun visor Car DVD Monitors! Duh!
Additionally, there are some (cool) types of gadgets including for example (but not limited to) radio signal jammers, high powered lasers, and quasi-medical products, that are not legal (booo!) to import into certain countries. As the buyer / importer it is entirely your responsibility to find out in advance of placing your order whether your ordered items are subject to import restrictions. Alljammers will ship you whatever you order, so we do not accept liability in the case of failed delivery of goods, where they have failed to clear your country’s local Customs – either in cases where the goods are turned back, or in cases where the goods are seized. In addition Alljammers is not responsible for informing you of possible import restriction issues before or after purchase.
We will not be responsible for any damage that may be caused on your computer, console, or other hardware / software during / related to installation of any of our products. We not be liable for any damage or personal loss due to incorrect installation of our products.
Delivery time: If there is a possible delay due to the warehouse being out of stock, we’ll contact you by email to discuss sending out your order in separate shipments, changing products, or other options. Larger orders that exceed our stock may take up to 1 week longer to send out, as we have to order from the factory. In such cases we will contact you about any delay. In certain cases, e.g. the first time you try to drop-ship to a different address than your own, we have to complete a verification check with you before processing your order, which can add 1-3 days to the processing time.
If you are at all unsure about importing goods from China, start with Alljammers. Your payment is through a safe channel, your delivery is guaranteed, the products are quality assured, and you can begin by ordering only 1 piece as a sample!